Shipping policy

Primus Shipping Policy

We currently ship within the United States.

Shipping Costs & Free Shipping Threshold

Standard shipping: $4.95. Free shipping on orders of $70 or more.

Delivery Times

All orders are processed and dispatched within 24 hours of purchase. Estimated delivery: 10–15 business days. Delivery times are estimates and may vary due to carrier delays or peak periods.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking to update after dispatch. You can track your order anytime at primus-health.shop/apps/17TRACK.

PO Box Addresses

Yes, we ship to PO Box addresses.

Shipping Delays

While we do our best to meet estimated delivery times, occasional delays may occur due to carrier delays, incorrect or incomplete address information, or peak holiday periods. If your order is significantly delayed, please contact us at help@usebravano.com and we will investigate.

Lost or Missing Packages

If your tracking shows delivered but you have not received your order, please check with neighbors or household members, look for a delivery notice, and wait 48 hours as packages sometimes show delivered early. If still missing after 48 hours, contact us at help@usebravano.com and we will resolve it.

Contact Us

Email: help@usebravano.com · Phone: +1 774-353-7009 · Response time: within 24 hours